When wanting to return a product simply email us at firstname.lastname@example.org you must let us know within 14 days of your order date for your request to be accepted.
In the subject title put ‘return request’ and in the body of the email put your order number and your reason for wanting to return the item.
Refunds can be issued as store credit
Please send the item back with a signed for or tracked service
It can take up to 7 business days to issue your store credit once your return is received
Exchanges can be done using your store credit to place a new order
If your account is flagged for returns abuse we can't accept your return
Each product is returned to the individual boutique where the purchase was made. The majority of sellers on wekoko or based in the u.k but please note some sellers are international. Please feel free to email us to confirm where the seller you are purchasing from is based before you buy. Wekoko is not responsible for any items that are sent back but don’t make it back to us, for this reason and your own insurance we strongly advise you send any packages back with a signed for or tracked courier service. This way you have proof should a returned package be lost and we are better equipped to assist you and resolve the matter.
Return Shipping costs are your responsabilty, except in cases where we have made a shipping error or the item is damaged. If this is the case you will receive a refund on the shipping for the same amount you paid to ship the item on your original order.