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WE KOKO is an on-line marketplace. All orders are shipped directly by the fashion boutiques that design and create the products.
Once you’ve placed an order with WE KOKO, you will receive an email notifying you of your purchase..
When the boutique ships the product, you will receive a notification confirming your item is on its way.
The reason most our items are so unique and hard to find elsewere is a lot of them are hand made and made to order. So delivery times vary from boutique to boutique. Once the item is sent it usually take 2 working days to arrive if it’s being sent to a U.K address. Items shipped to Europe normally take 3-7 working days from when they are sent, and items sent outside of Europe are usually at 7-10 working days. Most items are dispatched within 3 working days, if it’s any longer or a made to order item it usually says on the product description. (Please note orders processed after 3pm tend to add an additional shipment day) Please feel free to email us to get an exact estimated delivery time for any specific product.
Please remember that shipping costs vary from different boutiques. Customs, taxes, duties, and collection fees may still apply. All customs, duties and/or taxes are the responsibility of the customer and are not the liabilty of WE KOKO, nor are they included in the order total. Boutiques that work outside of the UK will notify you on each of their products that there is an extended delivery time and international shipping fee applicable. If you are ordering a product and would like further information, please see the brands product page or email us.
When wanting to return a product simply email us at INFO@WEKOKO.COM
In the subject title put ‘return request’ and in the body of the email put your order number and your reason for wanting to return the item. As long as the Seller agrees the item is a refundable item we will email you with the full details on where to return the item to. All returned items must be unworn and unwashed merchandise with the tags still attached. Each product is returned to the individual boutique where the purchase was made. The majority of sellers on wekoko or based in the u.k but please note some sellers are international. Please feel free to email us to confirm where the seller you are purchasing from is based before you buy. Wekoko is not responsible for any items that are sent back but don’t make it back to us, for this reason and your own insurance we strongly advise you send any packages back with a signed for or tracked courier service. This way you have proof should a returned package be lost and we are better equipped to assist you and resolve the matter.
Refunds can only be issued to your original payment method and will be made within 14 days of the Seller receiving the return.
Shipping is non-refundable, except in cases where we have made a shipping error. Once the return has been accepted by the boutique, you will receive an email of confirmation notifying that the product has been refunded.
WE KOKO will not accept any returns received in damaged or worn condition.
Intimates including shapewear, bras, undies, tights, socks, final sale items.
Items returned after 30 days of the customer receiving the goods.
Shoes returned with postage stickers on the original shoebox - please place the shoebox inside a larger packing box.
Please note that sometimes when a brand discounts their products, they may offer exchange only or items may be non-returnable.
Please note that all customs and import taxes and charges are the responsibility of the customer.